Hello !
We make Octopus Deploy.
We simplify complex software deployments so our customers can focus on what they do best and ship software on time without unwanted disruptions or surprises.
350,000+ people use Octopus Deploy.
600,000+ virtual machines run our Tentacle agent.
150,000,000+ deployments to date.
90% support emails answered in two hours or less.
Over 25,000 companies use Octopus Deploy, including (curious? check this out)
Octopus Deploy is one of Australia’s fastest-growing software companies (and we’re taking on the world). After bootstrapping for a decade, in 2021, we quietly raised Australia's second-largest ever venture capital raise, accepting a USD 172M minority investment from Insight Partners.
We're looking for a new teammate to join us within the US (though working remotely). You will help large customers who have already adopted, or are just beginning to adopt, Octopus Deploy. Your goal will be to connect with them, understand their goals, and help them succeed.
Are you passionate about seeing customers improve their CI/CD pipelines or adopt a DevOps approach more broadly, and are you comfortable talking with small groups of people? If so, this role is a chance to make a big difference with our enterprise customers.
A technical account manager is a highly technical, customer-focused role, instrumental in building a solid relationship with our customers. As the trusted technical advisor, your role is to ensure our customers get meaningful value from Octopus on their DevOps journey. You will provide advocacy and strategic technical guidance to help plan solutions using best practices and proactively help keep our customers on track toward their deployment goals.
Salary Expectations: USD $135,000-$160,000 + stock options
If this sounds like you, keep reading!
A Typical Day Might Look Like:
Working where you work best, perhaps in a home office designed by you, using a device of your choosing, with or without music, in an atmosphere you create for yourself.
Helping a customer’s security team understand the best practices for using Octopus Deploy and what effects it might have on them, advising them on the best practices for RBAC controls.
Holding a weekly call with a customer where you advise them on scaling their multi-tenancy use using the API.
Work with a teammate to understand customer needs and decide the best way to run Java projects on RHEL or a containerized app in the Cloud.
Developing a success plan to help customers achieve their goals in collaboration with a Customer Success Manager.
Building a sample Octopus Deploy project to show a deployment use case. For example, deploying to Tomcat on EC2 instances or containerized applications to a Kubernetes cluster using Helm.
Collaborating across different Octopus Deploy teams to provide solutions to customers.
Ensure that relevant customer information is well communicated to other teams and that the customer receives documented updates promptly.
Mentoring another team member to help them understand how Octopus fits into a specific technical scenario.
You’ll be a Great Fit If You:
Reside in and have authorization to work in the United States.
Have a friendly, positive, polite, and happy demeanor.
Can work from home and have a decent broadband connection for videoconferencing.
Have a mix of technical skills and experience in development, release management, or operations.
Work well autonomously, as well as with others.
Have experience with Continuous Integration & Delivery.
Have some experience in a client-facing role - e.g., perhaps in consulting, support, or as an influencing force within your company
Enjoy and are good at explaining difficult concepts in easy-to-understand ways
Can work outside of business hours when required. We value work-life balance and believe that working overtime makes people less productive. We can't guarantee that everything will fall neatly into business hours, so where required, we encourage you to find a balance by taking time out during the day.
Have some experience under your belt and understand the realities of life in a large enterprise
Desire to build long-term relationships and help our customers succeed.
Are passionate about driving best practices and minimizing the probability of operational issues occurring across our strategic customers.
Want to help our customers discover new and existing Octopus features and help our Product team get feedback and input for future features.
Enjoy technical problem-solving.
Want to learn new technologies, tools, and platforms.
Enjoy helping people find solutions that meet their goals.
Why Is This A Great Opportunity?
We offer great benefits, including generous laptop and home office allowances, plus stock options!
We value transparency and fairness in every aspect of our business. For example, Paul (our CEO) shares monthly updates on company performance, and our pay structures are designed to pass the ‘printer test’.
Trust and autonomy. Octonauts are treated like adults and are trusted to find the best way of working for the task at hand without managers looking over their shoulders.
You’ll join a high-growth company with numerous opportunities to learn and advance your career.
Remote first: work from wherever you feel most productive.
We are a supportive company where everyone’s contribution is valued.
We respect and encourage work/life balance.
Equal Opportunity
We’ve built an inclusive workplace culture and understand the true importance of culture-add versus culture-fit.
From day 1, you'll have a buddy helping you get your bearings. You can book coffee chats with anyone in the company. We encourage everyone to have a voice in all aspects of the product and the business. So much so that we have an open chat policy (all channels are public by default), and everyone is welcome!
If you need assistance or accommodation during the application process because of disability, please let us know and we’ll try our best to accommodate.
Also when it comes to inclusivity, we mean it. Check out our handbook!
If you’d like to work at Octopus, reach out and say hello!
How to Apply:
You must have ongoing unrestricted work rights in the relevant job ad location (Australia, New Zealand, United States, United Kingdom) to apply for this opportunity.
Submit a CV - your LinkedIn profile is also acceptable as long as it contains enough information for us to assess your fit for the role.
We welcome any other relevant documents or portfolios necessary to showcase your skillset and why you think you’d be a great fit here at Octopus.
[Note to Search Firms/Agencies]
Octopus Deploy does not compensate search firms for unsolicited assistance unless they have a written search agreement with Octopus Deploy and the requisition is position-specific. Any resumes, curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Octopus Deploy will be deemed the sole property of Octopus Deploy and no fee will be paid in the event the candidate is hired by Octopus Deploy.
