Job Responsibilities
- Pass along customer feedback to the product team to help build a better product.
- Ability to troubleshoot and resolve basic customer issues
- You will become an expert with Bola, both at a technical and customer use-case level
- You will not stop at a simple resolution, but will look for opportunities to help customers maximize the value they get with Bola.
- We will train you on how to triage, direct, and manage customer requests for both product and technical software support
- You will partner with your peers and other teams to resolve customer problems in a timely, efficient manner while providing superior customer service
- Provide training of our software to customers that need it or that could benefit from it
- Assist with onboarding customers
Job Requirements
- 1+ years experience with Salesforce
- 2+ years experience in customer support or related CS role
- Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved
- Excellent organizational & interpersonal skills
- Ability to prioritize and multitask
Nice to haves
- Experience in the dental/medical space from a previous SaaS company
- Experience with Freshdesk
- Experience in onboarding customers
Benefits
- Salary: $52,000
- Eligible for a quarterly bonus
- Medical, dental, and vision insurance
- Unlimited PTO
- Paid parental leave
- This is a fully remote position
Job Type: Full-time
Pay: $52,000.00 - $57,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Experience:
- Customer service: 1 year (Preferred)
Work Location: Remote
